Academic Success Support

Cancellation Policy

**Cancellation and Rescheduling Policy** Our cancellation and rescheduling policy ensures that all clients enjoy a fair and efficient process when managing their appointments. - **Cancellation Policy:** Clients may cancel their appointment with a full refund up to **24 hours before the scheduled start time**. Cancellations made within **24 hours but more than 1 hour before** the session will incur a **£11 cancellation fee**. If a client does not show up or cancels within **1 hour before** the appointment, the entire fee will be charged. - **Rescheduling Policy:** Clients can reschedule their appointment up to **48 hours before the scheduled time** without incurring any fees. Rescheduling is subject to availability and can be done via our online system or by contacting our customer support. - **Booking Policy:** The **earliest** a client can book an appointment is **two weeks** in advance, providing ample time to plan and prepare. For client convenience, the **latest** an appointment can be booked is **36 hours** before the scheduled time, ensuring flexibility and an optimal booking window. We strive to offer reasonable flexibility while maintaining fairness for both our clients and services. Our cancellation and rescheduling fee structure helps to manage client no-shows and last-minute changes efficiently, allowing us to continue offering high-quality service to everyone. Please note that all fees are non-refundable in the case of no-shows or cancellations made within 1 hour of the session start time. We strongly encourage clients to inform us of any changes to their plans as soon as possible to avoid unnecessary charges. We appreciate your understanding and cooperation in respecting our policies, which are designed to maintain a smooth operational flow for all appointments. for 24 seconds Cancellation Policy: You may cancel your appointment free of charge if you do so at least 24 hours before the scheduled start time. If you cancel between 24 hours and 1 hour prior to your session, a cancellation fee of £11 will apply. In the event of a no-show or cancellation less than 1 hour before the session, you will be charged a fee of £11. Rescheduling Policy: Rescheduling is permitted if you request a change at least 48 hours before the session starts. Please note that rescheduling requests made within 48 hours of the session may not be accommodated, and the cancellation fee rules will apply. Booking Window: The earliest you can book a session is 2 weeks in adv

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